Refund & Cancellation Policy

1. Introduction

At Lead With Skills, we are committed to delivering high-quality online courses and excellent customer service. We understand that there may be instances where a student needs to request a cancellation or refund. Our refund policy is designed to handle such requests in a fair and timely manner while maintaining the integrity of our educational programs.

This policy applies to all courses, mentorship programs, and educational services offered through our platform. By enrolling in any of our programs, you agree to the terms outlined in this refund policy.

2. Refund Eligibility

Refund requests will be considered only within 3 days of the course starting date. To qualify for a refund, the following criteria must be met:

2.1 Eligibility Requirements

• You have not attended more than two live sessions
• You have not submitted any assignments or project work
• You have not earned a certificate of completion for the course
• You have not accessed more than 25% of the course materials
• The refund request is made within the specified timeframe

2.2 Non-Refundable Items

The following items are non-refundable:

• Course materials downloaded or accessed beyond the eligibility threshold
• One-on-one mentorship sessions that have been conducted
• Certificates or credentials already issued
• Administrative or processing fees
• Courses completed beyond the refund eligibility period

3. Course-Specific Refund Policies

3.1 Regular Courses

Our standard refund policy applies to all regular courses including Angular Training, Node.js Mastery, HTML Course, JavaScript Mastery, and CSS Mastery programs.

3.2 Mentorship Programs

Mentorship programs have specific refund terms:

• Refunds available within 3 days of program start
• No refund after the first mentorship session has been conducted
• Unused mentorship credits may be transferred to future programs

3.3 Cohort-Based Courses

Cohort-based courses may have additional terms and conditions that will be clearly stated on the respective course page at the time of enrollment.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact our Customer Support Team by emailing hello@leadwithskills.com. Include the following information in your email:

• Your full name and email address used for the purchase
• The name of the course or program for which you are requesting a refund
• Your order number or transaction ID
• A brief reason for the refund request
• Date of enrollment and course start date

4.2 Review Process

Our team will review your request and respond within 5 business days. We may request additional information or documentation to process your refund request. All refund decisions are made at the discretion of Lead With Skills management.

4.3 Refund Processing

If your refund is approved, it will be processed as soon as possible. You will receive a confirmation email once the refund has been initiated. Please note:

• Refunds will be processed to the original payment method
• It may take up to 10 business days for the refund to appear in your account
• Processing time depends on your bank or credit card company's policies
• International transactions may take longer to process

5. Cancellation Policy

5.1 Student-Initiated Cancellations

Students may cancel their enrollment at any time, but refund eligibility is subject to the terms outlined in this policy. Cancellations must be requested in writing via email.

5.2 Lead With Skills-Initiated Cancellations

In rare cases, we may need to cancel a course due to:

• Insufficient enrollment numbers
• Instructor unavailability
• Technical issues or force majeure events

In such cases, students will receive a full refund or the option to transfer to another course of equal value.

6. Transfer Policy

As an alternative to refunds, we offer course transfers under the following conditions:

• Transfers must be requested within the refund eligibility period
• Students may transfer to a course of equal or lesser value
• Additional payment required for higher-value courses
• Transfer fees may apply for administrative processing
• Transfers are subject to seat availability in the desired course

7. Special Circumstances

7.1 Medical or Emergency Situations

We understand that unexpected medical emergencies or personal circumstances may prevent course completion. In such cases, we may consider refunds or transfers on a case-by-case basis with appropriate documentation.

7.2 Technical Issues

If technical issues on our platform prevent you from accessing course content, we will work to resolve the issue promptly. If the issue cannot be resolved within a reasonable timeframe, a refund may be considered.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter by:

• Contacting our management team at management@leadwithskills.com
• Providing additional documentation or context for your request
• Requesting a review of the decision within 30 days

All disputes will be handled in accordance with Indian consumer protection laws and regulations.

9. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Students enrolled before policy changes will be subject to the policy in effect at the time of their enrollment.

We encourage you to review this policy periodically to stay informed of any updates or changes.

10. Contact Information